Returns
If we have made a mistake on your order in any way, and you are not satisfied, return the defective product to us within 7 days of delivery, along with an explanation and a copy of the invoice. We will either replace the product or refund the charges at our discretion. Shipping costs are nonrefundable, unless due to an error on our part. Silicone wedding rings include a lifetime exchange policy. Return the ring with a copy of your invoice. A new ring will be sent to you as a replacement.
Non-returnable items:
Gift cards
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@flex-ring.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
If we have made a mistake on your order in any way, and you are not satisfied, return the defective product to us within 7 days of delivery, along with an explanation and a copy of the invoice. We will either replace the product or refund the charges at our discretion. Shipping costs are nonrefundable, unless due to an error on our part. Silicone wedding rings include a lifetime exchange policy. Return the ring with a copy of your invoice. A new ring will be sent to you as a replacement.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to:
FLEX Ring
c/o Returns Dept.
705 Union Chapel Rd.
Afton, TN 37616
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
